The below information refers to the Formula 1® Rolex Australian Grand Prix 2020.

The Australian Grand Prix Corporation (AGPC) recognises and seeks to meet the diverse needs of its patrons.

AGPC promotes ongoing consideration and awareness of the requirements of patrons with accessibility requirements and assists in being responsive to the changing expectations of accessibility services.

Click here for the Formula 1® Rolex Australian Grand Prix 2020 Accessibility Brochure, including a map of all accessible services and amenities around the circuit.

The information below is intended to provide an overview of accessible services available at the Formula 1® Rolex Australian Grand Prix 2020.

The Accessible Services Office is open at Gate 1 from Thursday 12 March 2020 until Sunday 15 March 2020.

This office aims to assist with any enquiries relating to accessibility, including shuttle bus bookings, wheelchair hire and other event information and brochures.

For further queries, please call (03) 9258 7100 to speak to AGPC's Community Relations Officer, or email ticketing@grandprix.com.au for ticketing queries or email feedback@grandprix.com.au for all other queries.

Accessibility Services Information

Tickets

General Admission platforms

There are three General Admission platforms that provide accessible viewing for patrons and their carers/companions. These viewing platforms are located at:

  • Turns 2-3 (access via Gate 2, Shuttle Bus Stops C and D)
  • Turn 12 (access via Gate 9, Shuttle Bus Stop H)
  • Turn 14 (access via Gate 10, Shuttle Bus Stop K)

All platforms are clearly signed, managed by event staff, and are available on a first-come, first-served basis.

Grandstands

Three Grandstands – Schumacher, Prost and Moss - provide accessible seating. Please call Ticketmaster on 1800 100 030 for booking details.

  • Schumacher (access via Gate 10, Shuttle Bus Stop Q)
  • Prost (access via Gate 10, Shuttle Bus Stop Q)
  • Moss (access via Gate 1, Shuttle Bus Stop A/B)

Grandstands are open to all General Admission ticket holders on Thursday of the event.

Club 15

Club 15 is an accessible area with great views of Turn 15. Club 15 is an additional upgrade on top of General Admission and/or Grandstand tickets.

  • Club 15 (access via Gate 10, Shuttle Bus Stop P)
Hospitality

Wheelchair-accessible hospitality facilities include:

  • Race Cube (Ground Floor only, rooftop viewing not accessible)
  • Chicane (Lower Level)
  • The Lounge (Pit Roof not accessible)

For queries relating to hospitality, please contact AGPC's Business Development team on (03) 9258 7166.

For queries relating to circuit access, please contact AGPC on (03) 9258 7100.

Companion/Carer Card

AGPC is affiliated with Companion/Carer Card to ensure all fans at the Formula 1® Rolex Australian Grand Prix 2020 have full and equal access to the event.

When the holder of a Companion/Carer Card purchases a ticket to the event, a second ticket will be issued for their companion at no cost or at a reduced rate (subject to the terms and conditions of the Companion/Carer Card).

For more information, visit companioncard.org.au or call 1800 650 611, or carercard.vic.gov.au or call 1800 901 958.

For queries relating to circuit access, please contact AGPC on (03) 9258 7100. For all bookings, please contact 1800 100 030.

Accessible Public Transport

  • Patrons may catch a train to Southern Cross Station (Spencer Street) or park in the car parks in the city and catch a free accessible tram (Route 96) from Southern Cross Station to the circuit. Tram Routes 5, 6, 16 and 72 can be taken from Flinders Street Station at Swanston Street.
  • Patrons will be dropped off at Gates 1 and 2 (Route 96) or 9 and 10 (Routes 5, 6, 16 and 72). Click here for further information on these tram services.
  • Patrons may also catch a SkyBus directly from Melbourne Airport to the circuit on an accessible bus. For further information, please contact SkyBus on 1300 759 287.
  • A free internal shuttle service operates on all days of the event. Please note, travel on trams between the city and the event is free for all event ticket holders. Low-floor trams operate on all services on the Route 96 Grand Prix Express.
Accessible Parking 

Accessible parking is available at Gate 10 in the Village Green Car Park. A permit must be obtained through AGPC in advance on (03) 9258 7100.

Accessible Public Conveniences

Accessible public conveniences are located at various locations across the circuit. Check the Circuit Map or the Accessible Services Map for locations.

Changing Place - Marvaloo

Changing Place facilities have been designed to meet the needs of people who require additional assistance or services that cannot be found in standard accessible facilities.

Changing Place facilities are purpose-built and provide the following features:

  • Fully accessible toilet
  • Overhead ceiling hoist (rated to 1000 kg)
  • Height-adjustable adult change table
  • Additional seating
  • Safe and clean environment
  • Adequate space
  • Access ramp
  • Automatic taps
  • Privacy curtain for when carer is present

Prior to use, all users are required to provide their own sling for use of the overhead ceiling hoist and advised to check that their sling is compatible with the ceiling hoist provided in each Changing Place facility.

The Marvaloo facility at the event is fitted with a Prism Medical Model C-450 Ceiling Hoist. If compatibility has not been checked or there is some uncertainty, the user should not use the ceiling hoist.

The Marvaloo facility is located at the accessible viewing platform located at Turn 14, indicated by the accessible changing place logo on the Circuit Map and Accessible Services Map.

 

Taxis 

There are several Taxi Ranks around the circuit, specifically located at Gates 1, 2, 5 and 8 (St Kilda Road) and Gate 10 (Fitzroy Street). Patrons should allow for the extra demand during the event period, specifically at Gates 1 and 2.

Patrons can utilise existing multi-purpose vehicles. Bookings through:

  • Silver Top Central Booking Line on (03) 8413 7202
  • 13CABS on 13 2227
  • 13CABS on (03) 9277 3877 (wheelchair-accessible taxi bookings)
  • Yellow Cabs on 13 1924
Circuit Transport - Accessible Shuttle

A free accessible shuttle service operates within the circuit to designated stops for patrons with limited mobility. This service can accommodate one companion carer per patron.

Priority will be given to patrons who pre-book the service from Monday 9 March 2020 by calling Wheelaway on 1800 133 320 or 0438 683 598.

Bookings can also be made on the day by calling 1800 133 320 or 0438 683 598 or visiting the Accessible Services Office at Gate 1.

Infield Access

Access to the infield of the circuit for patrons with limited mobility is via the free accessible shuttle or through the two tunnels under the track shown on the map in the 2019 Disability Brochure.

Tunnel access requires patrons to negotiate steep and long ramps on either side of the tunnel. Seek assistance from security personnel at the event to ensure safe passage through either tunnel.

Travellers Aid

Travellers Aid is a friendly and professional service offering support, advice and assistance to the travelling public, including people with special requirements or experiencing travel emergencies.

Travellers Aid is centrally located at Flinders Street Station (within the ticketed barrier area, between Platforms 9 and 10) and at Southern Cross Station (under the Bourke Street Bridge, opposite Luggage Hall). For more details on Travellers Aid, please call:

  • Flinders Street Station on (03) 9610 2030
    • Open 7 days from 8:00am-8:00pm
  • Southern Cross Station on (03) 9670 2072
    • Open 7 days from 6:30am-9:30pm
Melbourne Walk

A section of the Melbourne Walk has been reserved for patrons using a wheelchair. The section is at the bottom end of the Melbourne Walk, opposite The Lounge corporate facility. The area can be accessed through the Melbourne Walk archway in the F1® Fan Zone and turning right, or by heading towards the pedestrian crossing in front of the Lounge and immediately turning left.

Ask Security in the area if assistance is required.

F1 and Supercars Stage

The F1® and Supercars Stage is now accessible. A lift has been installed that means all of our patrons can now get up close and personal with their favourite drivers.

Head to the stage and join the queue for your favourite team - once you get to the front Security will be there to assist you with the lift.

BlindSquare

The circuit has been BlindSquare enabled. BlindSquare is the world’s most widely used accessible GPS-app developed for the blind and visually impaired. BlindSquare’s self-voicing app delivers detailed points of interest, facilities and amenities around the venue. 

Apple users can download the free app, ‘BlindSquare Event’ from the App Store and use it to navigate the circuit and find places of interest. Please ensure Bluetooth is turned on when using the app.

For further information about Blindsquare click here.

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