The Australian Grand Prix Corporation (AGPC) recognises and seeks to meet the diverse needs of its patrons.
AGPC promotes ongoing consideration and awareness of the requirements of patrons with accessibility requirements, and assists in being responsive to the changing expectations of accessibility services.
The information below is intended to provide an overview of accessible services available at the Formula 1® Rolex Australian Grand Prix 2019.
The Community Relations and Disability Services office is open at Gate 1 from Monday 4 March 2019 and during the event.
This office aims to assist with any enquiries relating to accessibility, including shuttle bus bookings, wheelchair hire and other event information and brochures.
Click here for the 2019 Accessibility Brochure. For further queries, please call (03) 8698 8194 to speak to AGPC's Community Relations Officer.
Accessibility Services Information
General Admission platforms
There are three General Admission platforms that provide accessible viewing for patrons and their carers/companions. These viewing platforms are located at:
- Turns 2-3 (access via Gate 2, Shuttle Bus Stops 3 and 4)
- Turn 12 (access via Gate 9, Shuttle Bus Stop 8)
- Turn 14 (access via Gate 10, Shuttle Bus Stop 10)
All platforms are clearly signed, managed by event staff, and are available on a first-come, first-served basis.
Three Grandstands – Schumacher, Prost and Jones – provide accessible seating. Please call Ticketmaster on 1800 100 030 for booking details.
- Schumacher (access via Gate 10, Shuttle Bus Stop 11)
- Prost (access via Gate 10, Shuttle Bus Stop 11)
- Jones (access via Gate 1, Shuttle Bus Stop 2)
Grandstands are open to all General Admission ticket holders on Thursday of the event.
Club 15 powered by tappit
Club 15 powered by tappit is an accessible area with great views of Turn 15. Club 15 is an additional upgrade on top of General Admission and/or Grandstand tickets.
- Club 15 (access via Gate 10, Shuttle Bus Stop 14)
Wheelchair-accessible hospitality facilities include:
- Formula One Paddock Club™ (Premium Suite)
- The Lounge
- Pit Entry Supercars Club Suite
- Pit Entry Victory Suite
- Race Cube (Ground Floor)
- Chicane (Lower Level)
For queries relating to hospitality, please contact AGPC's Business Development team on (03) 9258 7166.
For queries relating to circuit access, please contact AGPC on (03) 9258 7100.
AGPC is affiliated with Companion/Carer Card to ensure all fans at the Formula 1® Rolex Australian Grand Prix 2019 have full and equal access to the event.
When the holder of a Companion/Carer Card purchases a ticket to the event, a second ticket will be issued for their companion at no cost or at a reduced rate (subject to the terms and conditions of the Companion/Carer Card).
For queries relating to circuit access, please contact AGPC on (03) 9258 7100. For all bookings, please contact 1800 100 030.
- Patrons may catch a train to Southern Cross Station (Spencer Street) or park in the car parks in the city and catch a free wheelchair-accessible tram (Route 96) from Southern Cross Station to the circuit. Tram Routes 5, 6, 8, 16 and 72 can be taken from Flinders Street Station at Swanston Street.
- Patrons will be dropped off at Gates 1 and 2 (Route 96) or 9 and 10 (Routes 5, 6, 8, 16 and 72). Click here for further information on these tram services.
- Patrons may also catch a SkyBus directly from Melbourne Airport to the circuit on an accessible bus. For further information, please contact SkyBus on 1300 759 287.
- A free internal shuttle service operates on all days of the event. Details will be confirmed closer to the event.
Please note, travel on trams between the city and the event is free for all event ticket holders. Low-floor trams operate on all services on the Route 96 Grand Prix Express.
Accessibile parking spots are available at Gate 10 in the Village Green Car Park. A permit must be obtained through AGPC in advance on (03) 9258 7100.
Accessible public conveniences are located at various locations across the circuit.
Changing Place facilities have been designed to meet the needs of people who require additional assistance or services that can not be found in standard accessible facilities.
Changing Place facilities are purpose-built and provide the following features:
- Fully accessible toilet
- Overhead ceiling hoist (rated to 1000 kg)
- Height-adjustable adult change table
- Additional seating
- Safe and clean environment
- Adequate space
- Access ramp
- Automatic taps
- Privacy curtain for when carer is present
Prior to use, all users are required to provide their own sling for use of the overhead ceiling hoist and advised to check that their sling is compatible with the ceiling hoist provided in each Changing Place facility.
The Changing Place facility at the event is fitted with a Prism Medical Model C-450 Ceiling Hoist. If compatibility has not been checked or there is some uncertainty, the user should not use the ceiling hoist.
The Changing Place facility is located at the accessible viewing platform located at Turn 14, indicated by the accessible changing place logo on the circuit map.
There are several Taxi Ranks around the circuit, specifically located at Gates 1, 2, 5 and 8 (St Kilda Road) and Gate 10 (Fitzroy Street). Patrons should allow for the extra demand during the event period, specifically at Gates 1 and 2 on Friday evening.
Patrons can utilise existing multi-purpose vehicles. Bookings through:
- Silver Top Central Booking Line on (03) 8413 7202
- 13CABS on 13 2227
- 13CABS on (03) 9277 3877 (wheelchair-accessible taxi bookings)
- Yellow Cabs on 13 1924
A free accessible shuttle service operates within the circuit to designated stops for patrons with limited mobility. This service can accommodate one companion carer per patron. Each vehicle can transport up to four people, including one wheelchair passenger.
Priority will be given to patrons who pre-book the service from Monday 11 March 2019 by calling Wheelaway on 1800 133 320.
Access to the infield of the circuit for patrons with limited mobility is via the free wheelchair-accessible vehicles or through the two tunnels under the track shown on the map in the 2019 Disability Brochure.
Tunnel access requires patrons to negotiate steep and long ramps on either side of the tunnel. Seek assistance from security personnel at the event to ensure safe passage through either tunnel.
Travellers Aid is a friendly and professional service offering support, advice and assistance to the travelling public, including people with special requirements or experiencing travel emergencies.
Travellers Aid is centrally located at Flinders Street Station (within the ticketed barrier area, between Platforms 9 and 10) and at Southern Cross Station (under the Bourke Street Bridge, opposite Luggage Hall). For more details on Travellers Aid, please call:
- Flinders Street Station on (03) 9610 2030
- Open 7 days from 8:00am-8:00pm
- Southern Cross Station on (03) 9670 2072
- Open 7 days from 6:30am-9:30pm