The Australian Grand Prix Corporation (AGPC) recognises and seeks to meet the diverse needs of its patrons, inclusive of people with disabilities.
The AGPC promotes ongoing consideration and awareness of the requirements of patrons with disabilities, and assists in being responsive to the changing expectations and needs of people with disabilities.
The information below is intended to provide an overview of accessible services available at the Formula 1® 2018 Rolex Australian Grand Prix for patrons with a disability.
The Community Relations and Disability Services offices will be located at Gate 1 during the event.
These offices aim to assist with any enquiries relating to accessibility, including shuttle bus bookings, wheelchair hire and other event information and brochures.
Office hours of operation are:
- Thursday 22 March: 7.30am-7.00pm*
- Friday 23 March: 9.00am-7.00pm*
- Saturday 24 March: 9.30am-7.00pm*
- Sunday 25 March: 9.30am-8.00pm*
*Times are subject to change.
Click here for the 2018 Disability Brochure. If you have any further questions please phone (03) 9258 7134 to speak to the Community Relations Officer.
Patrons with a Disability
General Admission Platforms
There are three General Admission viewing platforms for use by all patrons with a disability and their carers/companions. Located at:
- Turn 2-3 (access via Gate 2, Shuttle Bus Stops 3 and 4)
- Turn 12 (access via Gate 9, Shuttle Bus Stop 8)
- Turn 14 (access via Gate 10, Shuttle Bus Stop 10)
All platforms will be clearly signed, staffed by event staff, and are on a first come, first served basis.
Three Grandstands – Schumacher, Prost and Jones – are available for patrons with a disability. Please call Ticketmaster on 1800 100 030 for booking details.
- Schumacher (access via Gate 10, Shuttle Bus Stop 11)
- Prost (access via Gate 10, Shuttle Bus Stop 11)
- Jones (access via Gate 1, Shuttle Bus Stop 2)
Grandstands will be open to all General Admission ticket holders on Thursday 22 March.
Club 15 is an accessible area with great views of Turn 15. Club 15 is an additional upgrade on top of General Admission and/or Grandstand tickets.
- Club 15 (access via Gate 10, shuttle bus stop 14)
A choice of wheelchair-accessible hospitality facilities is available. For all queries relating to hospitality, please contact the AGPC Business Development team on (03) 9258 7166.
The AGPC is affiliated with the Companion/Carer Card to ensure all patrons of the Formula 1® 2018 Rolex Australian Grand Prix have full and equal access to the event.
When the holder of a Companion/Carer Card purchases a ticket to the event, a second ticket will be issued for their companion at no cost or at a reduced rate (subject to the Terms and Conditions of the Companion/Carer Card).
For queries relating to circuit access for people with disability and their companions, please contact AGPC on (03) 9258 7134. For all bookings, please contact 1800 100 030.
- Patrons with a disability may catch a train to Southern Cross Station (Spencer Street) or park in the car parks in the city and catch a free wheelchair-accessible tram (Route 96) from Southern Cross Station (Spencer Street) to the circuit. Tram Routes 5, 6, 8, 16 and 72 can be taken from Flinders Street Station at Swanston Street.
- Patrons will be dropped off at Gates 1 and 2 (Route 96) or 9 and 10 (Routes 5, 6, 8, 16 and 72). Click here for further information on these tram services.
- Patrons with a disability may also wish to catch a SkyBus directly from Melbourne Airport to the Formula 1® Australian Grand Prix on an accessible bus. For further information, please contact SkyBus on 1300 759 287.
- A free internal shuttle service operates on all days of the event. For bookings, phone Wheelaway on 1800 133 320 from Monday 19 March 2018.
Please note, travel on trams between the city and the Australian Grand Prix is free for event ticket holders. Low-floor trams operate on all services on the Route 96 Grand Prix Express.
Parking is available for people with a disability at Gate 10 within the Village Green Car Park. A permit must be obtained through the Australian Grand Prix Corporation in advance on (03) 9258 7134.
Public conveniences for people with a disability are located at various locations across the circuit.
Changing Place facilities have been designed to meet the needs of people with profound and multiple learning disabilities, their carers, and the many other disabled people who are unable to use standard accessible toilets.
The Changing Place facilities are purpose built and provide the following special features;
- Fully accessible toilet
- Overhead ceiling hoist (rated to 1000kg)
- Height adjustable adult change table
- Additional seating
- Safe and clean environment
- Adequate space
- Access ramp
- Automatic taps
- Privacy curtain for when carer is present
All users are required to provide their own sling for use of the over head ceiling hoist and advised to check that their sling is compatible with the ceiling hoist provided in each Changing Place facility, prior to use.
The Changing Place facility is fitted with a Prism Medical Model C-450 Ceiling Hoist. If compatibility has not been checked or there is some uncertainty, the user should not use the ceiling hoist.
The Changing Place facility is located at the disability viewing platform located at Turn 14. Please see below for location on the circuit map indicated by the accessible changing place logo.
There are several Taxi Ranks around the circuit, specifically located at Gate 1, Gate 2 Gate 5, Gate 8 (St Kilda Road) and Gate 10 (Fitzroy Street). Patrons should allow for the extra demand during the event period, specifically at Gates 1 and 2 on Friday evening.
Patrons can utilise existing multi-purpose vehicles. Bookings through:
- Silver Top Central Booking Line on (03) 8413 7202
- 13CABS on 13 2227
- 13CABS on (03) 9277 3877 (wheelchair-accessible taxi bookings)
- Yellow Cabs on 13 1924
Free wheelchair accessible vehicles will operate within the circuit. These vehicles are available for patrons with a disability or limited mobility and can transport up to four people, including one wheelchair passenger. Priority will be given to patrons who pre-book the service.
For bookings phone Wheelaway on 1800 133 320 from Monday 19 March 2017. There are designated shuttle bus stops that are clearly signed, please see the map in the 2018 Disability Brochure for locations.
This service will operate from:
- Thursday 22 March: 10.30am-8.00pm*
- Friday 23 March: 10.30am-7.30pm*
- Saturday 24 March: 10.30am-8.00pm*
- Sunday 25 March: 10.30am-8.00pm*
*Times are subject to change.
In addition to the above, the shuttle service will also operate for GP Advantage members:
- Behind the Scenes Day: From Thursday 7.30am (Gates 1 and 10 only)
- Main Straight Walk: From Saturday 8.00am and Sunday 8.30am (Gates 1 and 10 only)
Access to the infield of the circuit for patrons with a disability or limited mobility is via the free wheelchair accessible vehicles or through the two tunnels under the track shown on the map in the 2018 Disability Brochure.
Tunnel access requires patrons to negotiate steep and long ramps on either side of the tunnel. Seek assistance from security personnel on site to ensure safe passage through either tunnel.
Travellers Aid is a friendly and professional service offering support workers to assist people with disabilities and older people with personal care needs. Travellers Aid is centrally located at Flinders Street Station (within the ticketed barrier area, between platforms 9 and 10) and at Southern Cross Station (under the Bourke Street Bridge, opposite Luggage Hall). For details on Travellers Aid Access Service phone:
- Flinders Street Station: (03) 9610 2030
- Open 7 days: 8.00am-8.00pm
- Southern Cross Station: (03) 9670 2072
- Open 7 days: 6.30am-9.30pm