Complaint Management

AGPC is committed to transparent and accountable practices when procuring goods and services from suppliers and is committed to ensuring its procurement processes work effectively and fairly for all parties. AGPC advertises its tenders on the Tenders Victoria website.

AGPC developed a Procurement complaint management process to ensure that any potential suppliers who may have concerns relating to a procurement process conducted by the AGPC can have those concerns addressed through an independent review process.

If you are involved in any procurement conducted by the AGPC and wish to lodge a complaint about the process you should write (by letter or email) to the AGPC’s Head of Procurement.

Head of Procurement
Level 5, 121 Exhibition Street
Melbourne, VIC 3004
Email: procurement@grandprix.com.au

The written complaint must set out:

• your name and/or organisation's contact details

• the procurement that the complaint relates to

• the basis for the complaint specifying the issues involved

• how the subject of the complaint and the specific issue affects you or your organisation

• any relevant background information

• the outcome desired by you or your organisation.

AGPC will acknowledge your complaint within ten (10) working days of its receipt and will seek to address the complaint within 20 working days of receipt. You may be contacted for further information and/or clarification of your concerns. If longer than 20 days is anticipated to be required, you will be advised accordingly.

All complaints submitted to the AGPC will be reported annually to the Victorian Government Purchasing Board (VGPB) for publication in their Annual Report.

If a satisfactory resolution to your complaint could not be reached, the AGPC must inform the VGPB within five (5) days. If you are dissatisfied with the AGPC’s response to your complaint and it relates to a goods and services procurement, you may refer the matter to the VGPB for review via email at: vgpb@dtf.vic.gov.au or via letter addressed to the VGPB Board Chair at:

Victorian Government Purchasing Board
Department of Treasury and Finance
GPO Box 4379
Melbourne 3001

You must provide the VGPB with the following material:

• Evidence that the AGPC did not correctly apply supply policies in relation to a procurement activity;

• Evidence that the AGPC’s complaints management procedures were not applied correctly; and

• A copy of all relevant correspondence between the complainant and the AGPC in relation to the nature of the complaint.

Services providers should also be aware that there are other government bodies who may be able to assist you with your enquiry. Please see the links below for more information:

• Office of the Ombudsman

• Office of the Small Business Commissioner

Below is a diagram outlining the procedure.